Terms and Conditions
Welcome to Couture CH'Ne Sais Quoi Limited . These Terms and Conditions govern your use of our website, services, and the purchase of products from us. By accessing our website or purchasing products, you agree to comply with these Terms and Conditions.
Eligibility
To place an order with us, you must:
Be over 18 years of age.
Provide valid contact information including a shipping address and payment details.
Product Descriptions and Pricing
Product Descriptions
We make every effort to provide accurate descriptions of all our jewellery products, including materials, size, and weight, where applicable. However, we cannot guarantee that your device's display will reflect the true color or texture of our products.
Pricing
All prices listed on our website are in GBP and include VAT unless otherwise stated. We reserve the right to modify prices at any time without prior notice. However, once an order is confirmed, the price is fixed at the time of purchase.
Orders and Payments
Order Acceptance
All orders are subject to availability and confirmation of the order price. You will receive an email confirmation once your order has been accepted. We reserve the right to cancel or reject any order at our discretion, including but not limited to reasons such as insufficient stock, inability to authorize payment, or incorrect product descriptions.
Payment Methods
We accept the following methods of payment: Visa, MasterCard, Electronic Funds Transfers (EFT). Payment must be made in full before any items are dispatched.
Delivery
Delivery Services
We offer delivery within the UK only. Delivery charges will be calculated at checkout based on your location and delivery preferences. Estimated delivery times are provided on the checkout page and are for guidance only. We are not responsible for delays due to courier services or unforeseen circumstances.
Risk of Loss
Once your order has been delivered to your shipping address, ownership and risk pass to you. In case of a lost or damaged item during transit, please contact us immediately at chnais.saisquois@gmail.com or by phone at +447824905571.
Returns Policy for Couture CH'Ne Sais Quoi Limited
Couture CH'Ne Sais Quoi provides our customers with high-quality jewellery and exceptional service. We understand that sometimes a purchase may not meet your expectations, and we want to ensure you have a clear and fair process for returns. Our returns policy complies with UK law and is designed with your satisfaction in mind.
14-Day Return Policy
In accordance with the Consumer Contracts Regulations 2013, you have the right to cancel your order within 14 days of receiving your items. This legislation allows you to return goods purchased online for a full refund if you change your mind (UK Government, 2013).
How to Initiate a Return:
1. Contact Us: To initiate your return, please reach out to our customer service team at chnais.saisquois@gmail.com or by phone at +447824905571
Include your order number and the reason for your return.
2. Return Authorisation: We will provide you with instructions on how to return your item, including a return authorisation number if necessary.
Eligibility for Returns
To qualify for a return, please ensure the following:
- Items must be unused and in their original packaging , including all tags and labels.
- The return must be initiated within 14 days of receipt of the item.
- All components of the item, including any boxes or certificates, must be included.
Non-Returnable Items
For hygiene and safety reasons, certain items are exempt from being returned:
- Earrings: Due to health regulations, earrings that have been worn or where the hygiene sticker has been removed cannot be returned or refunded. This policy is in place to protect the well-being of our customers (Consumer Rights Act 2015).
Collection “Made in the UK” Guarantee
All items from our Collection Made in the UK come with a 12-month workmanship guarantee . This means that if you encounter any issues related to craftsmanship within this period, we will gladly repair or replace the item at no additional cost to you. Please note that this guarantee does not cover wear and tear, accidental damage, or misuse of the item.
How to Return Your Item
To facilitate a successful return, please follow these steps:
1. Securely Package Your Item: Ensure that the item is packaged securely to avoid any damage during transit. Use the original packaging if possible and include any accompanying materials.
2. Choose a Delivery Method: We recommend using a tracked delivery service to return your item. This will provide you with proof of postage and help ensure that your item is safely returned to us.
3. Send to Us: Return the item to the address provided in our return instructions. Please keep your receipt as proof of postage until your return is processed.
Refund Process
Once we receive your returned item, we will inspect it to ensure it meets our return criteria. If approved, we will process your refund within 14 days . Refunds will be issued to the original payment method used for the purchase. Please note that depending on your bank or payment provider, it may take additional time for the refunded amount to appear in your account.
Exchanges
Currently, we do not offer direct exchanges. If you would like a different item, please return the original item for a refund and place a new order for the replacement item.
Electronic Gift Cards
These Terms and Conditions govern the purchase and use of electronic Gift Cards (the “Gift Card”) issued by Couture CH’Ne Sais Quoi. By purchasing or using a Gift Card, you agree to these Terms and Conditions.
Purchase of Gift Cards
Gift Cards can be purchased through our website
Gift Cards are available in various denominations as specified on our website.
Validity Period
Gift Cards are valid for a period of 12 months from the date of purchase.
After the expiry date, any remaining balance on the Gift Card will be forfeited.
Usage
Gift Cards can be used as a form of payment for products available at CH’Ne Sais Quoi
Gift Cards cannot be exchanged for cash or used to purchase other Gift Cards.
Gift Cards are non-transferable and cannot be sold or used for commercial purposes.
Balance Inquiry
You can check the remaining balance on your Gift Card by visiting our website or contacting customer service.
Lost or Stolen Gift Cards
Couture CH’Ne Sais Quoi is not responsible for lost, stolen, or damaged Gift Cards.
If a Gift Card is lost or stolen, we cannot replace it. Please treat the Gift Card as if it were cash.
Refunds and Cancellations
Gift Cards are non-refundable. Once purchased, they cannot be returned or exchanged for cash.
Consumer Rights
These Terms and Conditions do not affect your statutory rights as a consumer under UK law, including your rights to a refund or exchange for defective products.
Amendments
Couture CH’Ne Sais Quoi reserves the right to amend these Terms and Conditions at any time. Any changes will be posted on our website.
10. Governing Law
These Terms and Conditions shall be governed by and construed in accordance with the laws of England and Wales.
Intellectual Property
All content, designs, and trademarks displayed on our website are owned by or licensed to Couture CH'Ne Sais Quoi LTD. You may not use, reproduce, or distribute any content without prior written consent from us
Privacy and Data Protection
We are committed to protecting your privacy. Please refer to our [Privacy Policy] for detailed information on how we collect, use, and protect your personal data.
Governing Law
These Terms and Conditions are governed by and construed in accordance with the laws of England and Wales. Any disputes arising in connection with these Terms and Conditions shall be subject to the exclusive jurisdiction of the courts of England and Wales.
Changes to Terms and Conditions
We reserve the right to update or modify these Terms and Conditions at any time. Any changes will be posted on our website, and it is your responsibility to review them before making any purchase.
Contact Us
If you have any questions or need assistance regarding our returns policy, please do not hesitate to contact us. Our customer service team is here to help you at chnais.saisquois@gmail.com or by phone at +447824905571
Final Thoughts
We appreciate your trust in Couture CH'Ne Sais Quoi and are committed to ensuring your satisfaction with every purchase. Thank you for choosing us for your jewellery and accessory needs.
We look forward to serving you again!
By using our website or placing an order, you confirm that you have read, understood, and agree to be bound by these Terms and Conditions.